Consumer Alert: Fraudulent Letters of Warranty for Homes

Nashville – The Division of Consumer Affairs (DCA) of the Tennessee Attorney General’s Office is warning landlords of a home warranty scam.

The letter urges Tennessee homeowners to purchase a home warranty saying the current home warranty “may expire or may have already expired.” Each letter contains the same complaint, even though the owner has never purchased a home warranty. The letter also strongly implies an affiliation with the homeowner’s mortgage company and the “County Deeds Records” office. The persons responsible for these letters are in no way affiliated with the owner’s building society or the Deed Registry Office.

The letter demands a response to the notice by a certain date and threatens that failure to respond could result in a potential loss of coverage. Solicitations that use threatening language or unnecessary urgency are almost always a scam.

Many consumers wonder how these scammers know the name of their mortgage company. Some mortgage information, such as the name of your lender and manager, is public record and this information can be found online. These scammers use your mortgage company’s name in the letter to appear legitimate.

If you are interested in purchasing a home warranty from a legitimate company, we strongly encourage you to do your research thoroughly and check with the Better Business Bureau for reputable companies. As for those letters from Home Warranty Direct, it is recommended that you ignore them and throw them away.

If you received this or a similar letter, you can file a complaint with DCA here:

https://www.tn.gov/attorneygeneral/working-for-tennessee/file-a-consumer-complaint.html.

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#22-22: Consumer Alert: Fraudulent Letters of Guarantee

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