TTEC’s VoiceFoundry Uses Amazon Connect to Improve Customer Experience Excellence in Canada

DENVER, May 25, 2021 / PRNewswire / – TTEC Holdings, Inc. (NASDAQ: TTEC), a global leader in customer experience (CX) technology and services for end-to-end digital CX solutions, today announced that VoiceFoundry, a digital company of TTEC, will enter the Canadian market in collaboration with Amazon Web Services (AWS) and its Amazon Connect center cloud service contact.

This collaboration combines cloud technology and human expertise to deliver positive customer experiences to businesses through Canada. A recent report from CDW and IDC Canada found that 52% of Canadian organizations “have already invested or are planning to invest in cloud-based infrastructure and applications to ensure reliable service delivery.”

Amazon Connect provides cloud-based omnichannel contact center technology designed to enable customers to enable personal, dynamic, and natural business interactions with flexibility, at reduced costs, and at increased speed compared to on-premises technology.

VoiceFoundry is an industry leader in deploying Amazon Connect and other AWS services that focus on creating intelligent interactions across all engagement channels. VoiceFoundry is uniquely aimed at helping large enterprise customers improve customer engagement while maximizing the benefits of AWS at scale.

“VoiceFoundry has been helping AWS customers move and operationalize their contact centers in the cloud since the launch of Amazon Connect in 2017,” said Eric Gales, Country Director for AWS Canada. “We recently launched Amazon Connect in the AWS Canada (Central) Region, and we know the demand for additional implementation is accelerating, especially for organizations with data residency requirements.”

Among the first to use this service in Canada is CI Financial, known for its leading investment and wealth management products and services.

“It is a priority for us to have platforms that support our teams with innovative features, allowing us to continually improve our offerings to advisors and investors while achieving efficiency gains,” said Jan Sampson, SVP Customer Experience, CI Financial. “We were impressed by the agility and the wealth of data now available to us. More broadly, VoiceFoundry has been a key ally in ensuring that CI Financial remains a leader and innovator.

Canadian companies are prioritizing digital expansion to improve customer experience and efficiency and this work is fueling opportunities within the AWS marketplace.

Canada has tens of thousands of customers who already use AWS, so the ability to offer Amazon Connect locally will give businesses immediate access to this much-needed capability to radically transform their customer experience and contact centers across the region ” , said John marino, Head of VoiceFoundry.

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About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global innovator in customer experience (CX) technology and services for end-to-end digital CX solutions. The company provides cutting-edge CX technology and large-scale CX operational orchestration through its proprietary, cloud-based CXaaS (Customer Experience-as-a-Service) platform. Serving iconic and disruptive brands, TTEC’s results-based solutions span the entire enterprise, touch every channel of virtual interaction and improve every step of the customer journey. Leveraging next-generation digital and cognitive technologies, the company’s digital business designs, builds and operates omnichannel contact center, conversational messaging, CRM, automation (AI / ML and RPA) and digital solutions. ‘analysis. The company’s Engage business provides solutions for digital customer engagement, customer acquisition and growth, content moderation, fraud prevention and data annotation. Founded in 1982, the company’s singular obsession with CX excellence has earned it top NPS scores around the world. The company’s approximately 58,500 employees operate on six continents and bring together technology and humanity to deliver satisfied customers and differentiated business results. To find out more, visit us at https://www.ttec.com/.

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Elizabeth glagowski
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SOURCE TTEC Holdings, Inc.

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